Merchant terms

1. What Klibon does

Klibon records clicks on the tracked links your affiliates generate, attributes sales to those clicks, computes the commission you owe under the terms you set, and produces a monthly statement per affiliate.

2. Paying your affiliates

The contractual relationship regarding commissions is between you and your affiliates. Commissions shown in Klibon are a calculation of what you owe them, not a debt owed by Klibon. Klibon takes no percentage of them. There are two ways a statement gets paid.

2.1 Paying them yourself

On every plan, you may pay your affiliates directly, by whatever means you agree with them, and mark the statement as paid in Klibon once you have. Klibon plays no part in that payment: marking a statement paid is your declaration that the money has left, and the affiliate is told so.

2.2 Managed payouts

Where managed payouts are available and included in your plan, you may instead have Klibon pay your affiliates on your behalf. Klibon does this as a platform on Stripe Connect: it instructs Stripe to charge you, and instructs Stripe to transfer each affiliate's commission to their own Stripe account. The funds are held and moved by Stripe, a licensed payment service provider, under the Stripe Services Agreement. Klibon does not itself receive, hold or transmit them, and is not a bank, a payment institution or an escrow agent.

Authorization to charge. By switching managed payouts on and saving a payment method, you authorize Klibon to instruct Stripe to charge that payment method, without further action from you, each month on or after the 5th, and whenever you choose "Pay now", for (a) the total of the statements Klibon is able to pay for that program and (b) the processing fee. Statements are issued on the 1st; until the charge you may hold a statement, pause the payout or switch managed payouts off. You are told by email before each scheduled charge. The authorization lasts until you switch managed payouts off or remove the payment method.

Processing fee. Managed payouts carry a processing fee, stated on the pricing page and shown before every charge, calculated on the commissions Klibon pays out and charged to you on top of them. Affiliates receive the full commission. The fee is not a share of commissions. Klibon may change it for future charges with at least 30 days' notice.

When a charge fails. If your payment method is declined, or a confirmation your bank requires is not given, no affiliate is paid by Klibon, the statements remain due, and you remain liable to your affiliates for them. Klibon may retry the charge.

When an affiliate cannot be paid. Klibon pays only affiliates who hold a verified Stripe account in a country and currency it supports. Any other statement, and any statement whose transfer Stripe refuses, remains due for you to pay yourself under 2.1; where you were already charged for it, that amount and its share of the fee are refunded to you.

Disputes and chargebacks. The money Klibon pays out is yours, paid at your instruction to people you owe. If you dispute a managed-payout charge with your bank or card issuer after affiliates have been paid from it, you remain liable to Klibon for the amount paid out, the fee, and any dispute costs charged by Stripe. Klibon may suspend managed payouts on your account while a dispute is open.

Refunds to your customers. A sale refunded after its commission was paid, or after Klibon has begun charging you for it, is not recovered from the affiliate. The correction is deducted from that affiliate's next statement. Klibon does not claw back transfers.

If your plan ends. Managed payouts are a feature of paid plans. If your subscription lapses, scheduled payouts are not charged and the statements remain due under 2.1. A payout already being charged is completed.

3. Your program, your terms

You set the commission rate, whether it recurs and for how long, the cookie window, the refund window, the minimum payout threshold and whether affiliates are approved manually. The minimum payout cannot be set below 50 in your program's currency (5,000 in a currency without decimals); below it, an affiliate's commissions carry over to the following month. You may change these terms at any time; changes apply to sales attributed after the change, never retroactively to commissions already earned.

You are responsible for the accuracy of what your program page states, and for honouring it.

4. Cookies on your website — your responsibility

The Klibon script sets a first-party cookie on your own domain (named _klb) recording the referral code of the affiliate who sent the visitor, and the time it was set. It contains no personal data and is not used for advertising or cross-site tracking.

Because the cookie is set on your domain, under your control, on pages you serve, you are the data controller for it. Where your jurisdiction requires disclosure or consent for non-essential cookies — the ePrivacy Directive and the GDPR in the EU and UK, and comparable rules elsewhere — it is your obligation to declare this cookie in your cookie notice and to obtain consent if consent is required. Klibon provides the technical description you need to do so; it cannot make the disclosure on your behalf.

5. Data you send us

Connecting a payment processor lets Klibon read the payment events needed to compute commissions: amount, currency, a customer identifier, the event type, and which product was bought. Customer email addresses are stored only as a salted hash, used to detect self-referral. Visitor IP addresses are stored only as a salted hash, used to deduplicate clicks and flag fraud.

You may also supply a read-only API key, which Klibon uses for one purpose: listing the products you sell, so each can carry its own commission rate. It is optional, it is never used to create or change anything in your account, and removing it stops only per-product rates. Processor credentials are encrypted at rest and never shown again.

6. Subscription and billing

Plans are billed monthly in advance through Creem, our merchant of record. There is no free trial. You may cancel at any time from the billing portal; access continues until the end of the period you have paid for. We do not refund partial months.

Exceeding your plan's limits does not interrupt tracking — links keep redirecting and sales keep being attributed. We will ask you to move to a higher plan.

7. Accuracy of tracking

Attribution depends on things outside our control: browser cookie policies, ad blockers, visitors clearing storage, your checkout passing the referral code through. Klibon reports what it can observe and makes no warranty that every referred sale will be attributed. You remain free to credit an affiliate manually.

8. Acceptable use

You may not use Klibon for a product that is illegal in your jurisdiction, for a program you do not have authority to run, or to make commission representations you do not intend to honour. We may suspend a program that we reasonably believe breaches this section.

9. Liability

Klibon is provided as is. To the extent permitted by law, our aggregate liability is limited to the subscription fees you paid us in the twelve months preceding the claim. We are not liable for commissions you owe your affiliates, for sales that were not attributed, or for the consequences of a payment processor's behaviour.

10. Changes and contact

We will give notice of material changes to these terms by email before they take effect. Questions: [email protected].