Merchant terms

1. What Klibon does

Klibon records clicks on the tracked links your affiliates generate, attributes sales to those clicks, computes the commission you owe under the terms you set, and produces a monthly statement per affiliate.

2. What Klibon does not do

Klibon never holds, transmits or disburses money. It is not a payment institution, a payment facilitator or an escrow service. Commissions shown in Klibon are a calculation, not a debt owed by Klibon. You pay your affiliates directly, by whatever means you agree with them, and you mark the statement as paid in Klibon once you have.

It follows that the contractual relationship regarding commissions is between you and your affiliates. Klibon takes no percentage of it and is not a party to it.

3. Your program, your terms

You set the commission rate, whether it recurs and for how long, the cookie window, the refund window, the minimum payout threshold and whether affiliates are approved manually. You may change these terms at any time; changes apply to sales attributed after the change, never retroactively to commissions already earned.

You are responsible for the accuracy of what your program page states, and for honouring it.

4. Cookies on your website — your responsibility

The Klibon script sets a first-party cookie on your own domain (named _klb) recording the referral code of the affiliate who sent the visitor, and the time it was set. It contains no personal data and is not used for advertising or cross-site tracking.

Because the cookie is set on your domain, under your control, on pages you serve, you are the data controller for it. Where your jurisdiction requires disclosure or consent for non-essential cookies — the ePrivacy Directive and the GDPR in the EU and UK, and comparable rules elsewhere — it is your obligation to declare this cookie in your cookie notice and to obtain consent if consent is required. Klibon provides the technical description you need to do so; it cannot make the disclosure on your behalf.

5. Data you send us

Connecting a payment processor lets Klibon read the payment events needed to compute commissions: amount, currency, a customer identifier, and the event type. Customer email addresses are stored only as a salted hash, used to detect self-referral. Visitor IP addresses are stored only as a salted hash, used to deduplicate clicks and flag fraud. Processor credentials are encrypted at rest.

6. Subscription and billing

Plans are billed monthly in advance through Creem, our merchant of record. There is no free trial. You may cancel at any time from the billing portal; access continues until the end of the period you have paid for. We do not refund partial months.

Exceeding your plan's limits does not interrupt tracking — links keep redirecting and sales keep being attributed. We will ask you to move to a higher plan.

7. Accuracy of tracking

Attribution depends on things outside our control: browser cookie policies, ad blockers, visitors clearing storage, your checkout passing the referral code through. Klibon reports what it can observe and makes no warranty that every referred sale will be attributed. You remain free to credit an affiliate manually.

8. Acceptable use

You may not use Klibon for a product that is illegal in your jurisdiction, for a program you do not have authority to run, or to make commission representations you do not intend to honour. We may suspend a program that we reasonably believe breaches this section.

9. Liability

Klibon is provided as is. To the extent permitted by law, our aggregate liability is limited to the subscription fees you paid us in the twelve months preceding the claim. We are not liable for commissions you owe your affiliates, for sales that were not attributed, or for the consequences of a payment processor's behaviour.

10. Changes and contact

We will give notice of material changes to these terms by email before they take effect. Questions: [email protected].